If you still have the app
Sign in, open Account, then Delete your account. You will be shown what happens, asked why you are leaving, and asked to type DELETE to confirm. Nothing is deleted until you confirm.
If you no longer have the app
Email privacy@propx.uk from the address on the account and ask us to delete it. We check that a request comes from the account holder before we act on it. We reply within one month and usually a great deal sooner.
If you cannot email from that address, tell us what you can about the account and we will find another way to confirm who you are.
What happens when an account is deleted
- You are signed out everywhere straight away and cannot sign in again.
- Your name, email address and phone number are removed after 14 days.
- Until then we can put the account back if you change your mind. Email support@propx.uk before the 14 days are up.
- Inspection reports and photographs stay. They are the other party’s record of the property as well as yours, and are kept for as long as our retention policy requires.
Copies inside a backup go when that backup rotates out, which is set out under How long we keep it.
If a letting agency manages your account
Where a letting agency uses PropX to manage its landlords’ properties and tenancies, the agency decides how that data is used and we act on its instructions. Ask the agency first. If you write to us instead, we will pass the request on and tell you we have done so.
More detail
Our privacy policy sets out what we collect, how long we keep it and what rights you have. For anything else, email privacy@propx.uk.